Returns & Exchanges
At Almond House, we prioritize the freshness and quality of our artisanal treats; however, if you receive a damaged or incorrect product, we are committed to making it right through our streamlined return process.
Report the Issue
Contact our customer care team within 24 hours of delivery by providing your order number and clear photographs of the product and packaging.
Verification Process
Our quality assurance team will review your claim to ensure it meets our eligibility criteria for perishable food items.
Return Authorization
Once approved, we will provide you with a return authorization code and instructions on whether the item needs to be sent back or disposed of.
Resolution
After verification, we will initiate a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing